We offer 30-days money back guaranteed.
We want you to be fully satisfied with every product that you purchase from www.acewin.my and we understand that it may be tricky when it comes shopping online. If there’s any sign of manufacturing defect on the item that you have purchased or if you find that the product does not fit you well, you may return the product within 30 days for an exchange or a refund. Please note, however, the product will have to be in the exact same condition as when you’ve received it and with the original packaging.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- Products showing excessive wear and tear.
- Products lost or damaged due to fire, flood, or natural disaster.
- Products returned for personal reasons unrelated to product performance or satisfaction.
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
For all return, exchange or refund requests, please drop us an email at firstname.lastname@example.org with your order number and request and we will attend to your email within 1 – 2 business days.